Dashstack - dfx5

DFX5: AI Agent Contact Center

Delivered a secure, scalable, and cloud-native AI Contact Center app that automated banking support, reduced operational costs, and enabled 24/7 intelligent customer assistance with real-time performance and reliability. Enhanced customer experience through seamless AI-human interaction and instant query resolution. Improved operational efficiency and service delivery across banking communication channels.

Valuable 🧑🏼🤝🧑 Feedback

Exceptional Quality, And Performance

Working with Chandresh and his team was an outstanding experience. They built an advanced AI-powered customer care solution on AWS with exceptional quality, performance, and reliability. The system showcased their deep expertise in cloud architecture, AI integration, and real-time communication. Their clear communication, timely delivery, and proactive approach made collaboration seamless. They consistently suggested valuable improvements that enhanced the final product. I’d highly recommend Chandresh and his team for any AI or AWS-based development project.

Damian Fernandez

CEO / Cloud Principal Architect

DFX5 AI Care – Intelligent Customer Support Platform

DFX5 offers experienced cloud professional and comprehensive digital services. We provide solutions for a wide range of business needs that help you work smarter and reach your goals faster.

DFX5 AI Care User: DFX5 AI Care is a Flutter-based customer support platform powered by AWS and AI, designed to deliver instant, intelligent assistance to users within mobile apps. The system enables customers to chat naturally with an AI agent, get answers, manage service requests, and access personalized support in real time. Built with strong security and low-latency architecture, it ensures reliable and context-aware conversations across devices.
DFX5 AI Care Agent: The Agent app simplifies every step of customer interaction for support teams. It provides real-time AI-assisted suggestions, quick access to user histories, and smart routing for escalations. The AI agent leverages AWS Bedrock and Amazon Lex to understand queries, retrieve relevant information, and perform actions such as ticket creation or order lookup—streamlining workflow and improving service speed.
DFX5 AI Care Admin: The Admin Dashboard offers complete visibility and operational control. Admins can monitor agent performance, review chat analytics, and manage escalation workflows with precision. Integrated with AWS Kendra and CloudWatch, it supports data-driven insights, KPI tracking, and continuous optimization for higher customer satisfaction and efficiency.

DFX5 Public Contact List Screen AI Communication Platform User Directory

DFX5 Human Agent Dashboard Live Customer Support Interface

DFX5 Real-Time Chat Screen AI and Human Support Messaging App

DFX5 Leave Chat Confirmation Dialog Customer Support App

DFX5 AI Agent Voice Call Screen Automated Customer Service System

Android Studio

Flutter

Xcode

Firebase

Github

Node.js

AWS

DynamoDB

UI/UX

AWS SNS

Nova AI

Features & Benefits

Ultra Messenger connects users with creators in real time — combining WebRTC, cloud technology and Flutter for a seamless communication experience.

Real-Time AI Conversations

Users interact instantly with an AI agent capable of understanding queries, retrieving data, and performing tasks in real time for a seamless support experience.

Secure Authentication & Data Privacy

Integrated with AWS Cognito and encrypted APIs, the system ensures end-to-end data security, safe identity management, and compliance with enterprise standards.

Scalable Cloud Infrastructure

Built entirely on AWS Lambda and API Gateway, DFX5 AI Care scales effortlessly to handle thousands of concurrent conversations with minimal latency.

Cross-Platform Flutter Experience

Developed in Flutter, the app runs smoothly across Android and iOS, delivering consistent UI performance and real-time sync with cloud endpoints.

Insightful Analytics & Reporting

Admins and support leads gain visibility into key KPIs such as response time, ticket deflection rate, and satisfaction scores—driving continuous optimization.